Google Business Profile (GBP) is a vital tool for local businesses, helping them appear in search results and Google Maps. However, video verification—a requirement for many businesses—can be frustrating. If you’ve encountered roadblocks during the process, you’re not alone. Below, we’ll explore three common challenges and provide actionable solutions to ensure your business gets verified smoothly.
1. Unclear or Rejected Video Submissions
The Challenge:
Google requires a video that clearly showcases your business’s location, signage, interior, and proof of ownership. However, many submissions are rejected due to blurry footage, missing required elements, or failing to follow Google’s guidelines.
How to Overcome It:
- Follow Google’s Instructions Precisely – Your video must include key details: the business exterior (with signage), interior (showing relevant operations), and proof of access to inventory or a POS system.
- Record in One Continuous Shot – Don’t edit or pause the video; Google requires a seamless recording.
- Ensure Good Lighting & Stability – Use natural light when possible, avoid shaky movements, and keep the camera steady.
- Use the Latest Google Maps App – The submission must be uploaded directly through the Google Maps app on your phone.
2. Location Mismatch Issues
The Challenge:
Your video must match the exact location you entered in Google Business Profile. If there are discrepancies, such as a new address or missing business signage, your verification may be denied.
How to Overcome It:
- Verify Your Address Before Recording – Double-check that your GBP listing has the correct address. If you’ve moved, update your information first.
- Show Nearby Landmarks – If your business is in a complex or less visible area, capture recognizable landmarks or street signs leading up to your entrance.
- Ensure Signage is Visible – If your business doesn’t have physical signage, show proof of ownership inside the location, such as branding on documents or receipts.
3. Technical Issues & Upload Failures
The Challenge:
Many users face errors when trying to upload their verification video due to file size limits, internet connection issues, or app malfunctions.
How to Overcome It:
- Use a Strong Internet Connection – Upload using a stable Wi-Fi connection instead of mobile data.
- Ensure the File Meets Google’s Requirements – The video must be recorded directly within the Google Maps app and should not exceed the allowed duration.
- Restart the App & Try Again – If you face errors, restart your phone and ensure the Google Maps app is updated before re-uploading.
Final Thoughts
While Google Business Profile video verification can be a hurdle, following these best practices can increase your chances of success. If your verification is still denied, try reaching out to Google Support or requesting an alternative verification method.
Need help managing your Google Business Profile? The experts at Dietz Group can assist with verification, optimization, and ongoing management. Contact us today to ensure your profile works for you!
