When I started the Dietz Group in 2014, one of my main goals was to provide fast and responsive website support, something that I felt was extremely lacking (and still is in general) in the website industry. That commitment to industry-leading responsiveness and support continues today, as we not only provide ongoing hosting and support for websites we have built over the years but now host and manage sites for clients who had sites built elsewhere.
As we continue to grow, I want to make sure that commitment always stays at the forefront of how we operate. Even as we have expanded our team, it became obvious that we needed a simpler solution (other than just receiving emails) to continue to organize, respond to, and complete website change/update requests in a timely manner. So last fall I tasked our VP Andrew Taylor with the task of developing a new client support portal to allow for seamless integration into our internal task management system.
Today I am proud to announce the launch of our new Client Support Portal built for you to easily make website change/edit/update requests all in one place. This new portal makes sure requests don’t sit in inboxes, get flagged as spam, or get held up if someone is out of the office. This system also makes sure all requests go directly into our internal workflow quickly and efficiently so we can respond as quickly as we can.
I encourage you to check this new support portal out and bookmark it for any future change requests. You can also find it linked on our menu on our website. If you know a fellow business owner who is fed up with poor response time and help from their web provider, we are now offering free WordPress website transfer to our hosting with the enrollment in our hosting/maintenance service.
Rob Dietz
President
Dietz Group
